Return & Refund Policy

10 Days Replacement Policy – Aquatec Plus

At Aquatec Plus, we are committed to ensuring your satisfaction with every purchase. That’s why we offer a 10 Days Replacement Policy on eligible products. If you receive a product that is defective, damaged, or not as described, you can request a replacement within 10 days of delivery.

  Eligibility for Replacement

You can request a replacement if:

• The product is physically damaged upon delivery
• You receive the wrong item or an incomplete package
• The product has a manufacturing defect
• The product is not working as expected from day one

 Conditions for Replacement

• Replacement requests must be raised within 10 calendar days of receiving the product.
• The product must be:
  • In its original packaging
  • Unused and uninstalled
  • Accompanied by all accessories, manuals, and invoice
• Proof of issue (photos or videos) is required during the claim process.

 How to Request a Replacement

1. Contact our support team within 10 days at:
    Email: [sales@aquatecplus.in]
    Phone: [99011 56533]
2. Share:
   • Order number
   • Description of the issue
   • Clear images or video showing the problem
3. Our team will verify and approve your replacement if it meets the policy criteria.

 Exceptions – Non-Eligible Cases

• Damage caused after delivery (e.g., due to mishandling or improper installation)
• Products that have been used, installed, or altered
• Claims raised after 10 days from delivery

Replacement Timeline

• Once approved, the product will be picked up (if required) and a replacement will be shipped within 5–7 business days.

i Still Have Questions?

Our customer support team is here to assist you with any queries or concerns regarding your replacement request.