Payment Policy

Order Cancellation Window

Orders can only be cancelled within 4 hours of placing the order, and before the product has been shipped.
Once an order is processed and dispatched, cancellation is no longer possible.

How to Cancel an Order

To request a cancellation:

Contact our customer support team as soon as possible via:
- Email: [sales@aquatecplus.in]
- Phone: [99011 56533]
Share your Order ID and reason for cancellation.
If the order is still eligible, our team will confirm the cancellation.

Non-Cancellable Orders

Shipped or dispatched orders cannot be cancelled.
Customized, bulk, or special-order items are non-cancellable once the order is confirmed.

Refund Policy on Cancelled Orders

1. Non-Serviceable Pin Codes:
- Orders placed from non-serviceable pin codes will be cancelled by our team. Customers will receive a notification via WhatsApp informing them about the cancellation.
- A full refund will be processed for prepaid orders.

2. Incorrect Shipping Address:
- Orders with incomplete or incorrect shipping addresses may be cancelled by our team. Customers may re-place the order with the correct details.

3. Out-of-Stock Items:
- If a product is out of stock after an order is placed, we will notify the customer and initiate a full refund for prepaid orders.

4. Verification Failure (COD Orders):
- If a COD order cannot be verified, it will be cancelled. Customers may re-place the order with the correct details.

Refund Process for Canceled Orders

- Prepaid Orders: Refunds will be processed to the original payment source (debit/credit card, wallet, etc.) within 7 working days of cancellation.
- COD Orders: No payment is required for COD cancellations.

Important Notes

Refunds will not be processed if:
- The customer refuses to accept the order upon delivery.
- The order is canceled after it has been dispatched.
- The customer provides an incorrect or incomplete shipping address or a non-serviceable pin code at the time of purchase.

Important Notes